Current screen readers allow visually impaired users to 'read', but often get stuck at form submissions, lack of error prompts, and require restarting when switching channels. The new AI Visually Impaired Friendly Solution uses an intuitive dialogue guidance system to truly return to the core: getting things done in one go.
Common Pain Points for Service Providers
Regulations for accessible websites are becoming increasingly strict, with mandatory testing by governments and schools, and growing calls for digital equality from enterprises. However, the cost of revising existing systems page by page is extremely high, and passing certification tests doesn't necessarily mean usability. Visually impaired users often have to explore and fill system gaps due to poor design, ultimately relying heavily on customer service, leading to a lose-lose situation in operational costs and user experience.
Common Pain Points for Users
Visually impaired users often find the current process progress, error reasons, and next step guidance unclear when operating digital systems. They struggle with lengthy forms, CAPTCHA, and strict password rules, often having to refill entire pages due to unknown error locations. Many buttons lack labels, and images lack accessibility descriptions, making it difficult for screen readers to recognize. If rescheduling or additional documents are needed, previously entered information must be re-entered.
Solutions
Start with the tasks that are most likely to get stuck and gradually build a complete accessible digital experience.
Whether it's opening an account online, applying, or filling out forms, it can be completed in segments through voice. AI guides users step by step and reads back a summary at the end of each segment for user verification, accurately handling error-prone fields like dates and addresses. CAPTCHA and authorization terms can be confirmed via voice with a minimalist interface, even if errors occur, reasons are prompted, and progress is saved, preventing long processes from being interrupted.
When querying bill amounts, due dates, or application progress, users don't need to use other tools for screenshots or listen to lengthy web pages line by line. Simply ask, and AI will retrieve data from the database and provide an accurate voice summary. After querying, users can directly proceed to the next action, such as online payment, setting reminders, rescheduling, or booking, completing tasks immediately after speaking.
When transferring to human service is needed, AI automatically compiles filled steps, reasons for getting stuck, and missing information into a summary for customer service, eliminating the need for users to restate. With authorization, family and friends can remotely view the summary to assist with additional documents and check statuses like 'Completed', 'Pending', or 'Transferred', significantly improving efficiency while keeping control with the user.
